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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of failed on the same name of purchaser. if some one else used product and failed you are not eligible for refund.
Refunds (if applicable)
Once your documents are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@guide4certs.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (not applicable)
We provide latest certification practice Questions so any wrong purchase or outdated exam purchase, we will not be responsible for exchanging the same. For any further query , send us an email at Sales@guide4certs.com and we will get back to you with in 48 hours.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All product are digital downloads so no physical shipping is applicable in any case.